REFUNDS and RETURNS
The following are our return policies:
Items that arrive DOA, damaged or with any operational issues (any hardware failure or malfunction) are eligible for a 100% refund or replacement if returned within the first 30 calendar days. We will attempt to remotely diagnose and resolve the issue failing which we’ll send you a return label and a RMA (return merchandize authorization number), and once the item is returned without damage and with all accessories, manuals, cables etc as provided originally by the manufacturer including the original box(es), a refund will be processed right away. In addition to this, remote support will always be provided by our customer support team, should a problem arise. So you can rest assured about 100% support from our end.
If the item needs to be returned because you didn’t like the basic look or the unit but the unit itself has no malfunction of any type, you are still eligible to return it within the first 30 calendar days without attracting any restocking fee as long as the box or contents are returned like new and without any damage.
• All returns must have a RMA or Return Merchandise Authorization number, which will be provided by our customer support through the methods described on the Contact Us section.
• There will be a 15% restocking fee for all items returned without a RMA number. Items found to be damaged, altered, or different in anyway as compared to the original item, shall warrant a 15% restocking fee.
• Once the returned item arrives at our facility, it would take up to 24 business hours for the return quality inspection to be performed. You can expect to receive an email of the return status within 1 business day of us receiving the item at our warehouse with refund confirmation or if need be with a request for additional information.
• We encourage securing your return package with good amount of protective material to avoid damage in transit. The return item(s) must be in the original condition and packaging; any manuals, cables, and other accessories included with the original shipment must also be returned for a replacement. Remember to include all the original accessories and software that were included in the original delivery.
The following items/instances are not eligible for a FULL return/refund:
Products that have their retail boxes altered to not contain the serial number, UPC or service tag.
Products which have physical damage or blemishes not mentioned in the item description.
If you have any questions or concerns regarding our Return Policy, feel free to reach out to our Customer Support team on 888-493-9783 who will be happy to assist you further
RETURN POLICY FOR OUT OF STOCK OR BACK ORDERED ITEMS
If an item is returned for repair or replacement and we currently do not have the item in stock, we will provide our customers with the following options:
Tech Warehouse LLC can give you an equivalent replacement.
Tech Warehouse LLC can issue a refund for the item at the current market value. This value cannot be greater than the invoice value.